Guest Survey Results Announced
Summary by Miles Hutton, Ph.D. and Board President
January 6, 2015
Two surveys were conducted by the Day Center. The purposes of the first survey were to find what the Center’s guests found particularly valuable about the Center, and to elicit ideas from the guests regarding how the Center could be improved.
Forty-five guests participated in this survey. They indicated a high level of satisfaction with the Center, with all of the survey respondents indicating that they felt that the Day Center is an important part of the Waltham community and with positive comments about the Center outnumbering negative comments by an approximately 6 to 1 ratio. The guests were particularly happy with the “helpful, caring staff” and the “welcoming, friendly environment” of the Center. Regarding ideas for improvement, a couple of the most common suggestions were for the Center to be open more morning hours/weekends and for the hiring of a job coach who could be dedicated to lining up jobs with employers. Where ever feasible, the Board and the Executive Director will integrate the ideas given by the guests into the planning of the future direction of the Center.
The second survey was given to 16 individuals who were “hanging out” in Waltham public spaces and private businesses and who were not regular guests of the Center. The purpose of this second survey was to determine why these individuals did not attend the Center and if there was any services that could be provided which would make them more likely to attend. The most popular reasons for why these people did not attend the Center were that they were at work when it is open or that they had not previously heard of it. A couple of the ideas which these survey respondents suggested which would make them more likely to attend the Center were for English classes to be offered at regular times and for a job coach to be available. Going forward, some of these respondents’ ideas will be implemented in order to help ensure that the Center is reaching out to all homeless, low-income, and vulnerable individuals in Waltham and surrounding towns.
Click here to download a copy of the survey form (MS Word file)
Would you like us to speak to your organization?
We'd love to visit your organization, church, business, club, etc., and talk about our mission and how we address the needs of the homeless and people in need in Waltham. We'll talk about who we are, why we were founded, and how we operate. We'll tell the stories of our guests -how they came to need our help and how we work with them to stabilize their lives and move them toward housing, jobs and self-sufficiency. We'll also talk about how we build a sense of community amongst our staff and guests and the ways in which dignity and respect can rebuild lives. Presentations of any length can be arranged as well as discussion groups.
If interested, please contact our Executive Director.